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Welcome Customers
Please read before you place an order on our site!
This section will get you aquainted with our ordering & shipping process as well as our Terms & Conditions policies.
Order Processing & Shipping
Orders generally
takes 1-4 business days to be processed and shipped out. Sometimes it could take up to 5 business days and in rare
cases could take up to 2 weeks at most to process special orders.
Processing time also depends on what paymet method you choose. Since
the merchandise is coming directly from the distributor it all depends
on when they process the orders but they are usually very good at
getting the products out to you. So please allow at the most 7-10
business days for you order. If you need something delivered by a
certain date it is best if you contact us before you place your order
to make sure that your request can be completed within the time frame
you need. You can always e-mail us to know your status of your order or you can login to your account to check order status.
Order Processing time does not have anything to do with Delivery/Time in transit times. Example: You place and order and want it shipped 2nd Day UPS Delivery, it will take 1-4 days to process that order and once it ships it will take UPS 2 days to get it to you. Plase contact us at info@divinechic.com if you need an order shipped and delivered within a special time frame before you order that way we can let you know if it is possible to do so.
Returns/Refund Policy
We
take pride in our products and always want you the customer to be
completely satisfied with your merchandise. So to ensure that you don't
get previously handled or worn merchandise, all sales are final, unless
damaged on arrival or a mistake was made on our part with sizing or
wrong color issues. With that said, all merchandise is throughly
inspected before shipment.
In the rare case of a damaged item
please contact us within 12 hours after delivery for a return/exchange.
We will replace the damaged item with exactly the same style, size
& color. We will refund your money in the same form of payment you
paid with. Due to a strict hygiene policy hats can not be returned
unless it is damage. We do not make exchanges for wrong sizes or colors
unless it was our error, so please take accurate measurements of your
body and take advantage of the size charts on our website. On rare
occassions with permission first a return may be allowed. All return must be approved and will be the responsibility of the customer unless otherwised discussed.
All returns require a RMA # so please contact us for your RMA# via e-mail at jachefashions@yahoo.com
or
by fax at (954)-851-0999. We strongly recommend when returning that you
use a shipping service that can be tracked, and insured. If the
shippment is lost or damaged before it arrives back to us, we are not
responsible. No credit will be issued.
Refused
Packages & Unauthorized returns: A 30% restocking fee will be
charged to your credit card or your next order for a refused packages.
Refunds: Refunds
if approved are given in the form of store credit when a duplicate item
can not be found for an exchange. We do not refund shipping &
handling so all credits/refunds will be given less the shipping costs.
All credits expire within 60 days from the issue date. If you do not
agree with our policy please do not order. By placing an order you
agree to our terms.
When a
request is made for a return or exchange, instructions will be sent to
you on where and how to return the package along with your
authorization #.
All return/exchange requests must be made via e-mail at jachefashions@yahoo.com
via fax at (954) 851-0999.
If you have more questions that aren't answered here please see our FAQ's page by clicking the link http://www.jachewomenssuits.com/pages.php?pageid=7
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